Contact is how you reach a fast, human response at Lumoré. Whether you need help with an order, product guidance, or a partnership question, we route each request to the right regional team so you get a clear answer without back-and-forth. Our support hours align with Europe/Istanbul and extend coverage across the United States and Europe, so someone is available when you are.
We route every message to the right regional team from the start—no bots, no loops. Choose your nearest region and include your order number (if any), a brief summary, and your preferred callback window; we’ll confirm receipt and next steps within [X–Y hours] during Mon–Fri, 09:00–18:00 (Europe/Istanbul) coverage. If it’s urgent (address correction, delivery exception, press deadline), say so in the first line and we’ll prioritize accordingly.
Contact: How We Help
We keep support practical and transparent. You’ll receive a confirmation with a ticket ID, the team assigned, and an estimated response window. If your request needs hands-on investigation (for example, shipping adjustments or product replacements), we’ll tell you what we’re doing and when to expect the next update. Urgent topics—address corrections before shipment, delivery exceptions, or press deadlines—are prioritized automatically.
Contact: What to Include
To speed things up, include order number (if any), photos for packaging or product concerns, and your preferred contact method. For wholesale or private-label questions, share your channel (retail, distribution, private label), location, launch timing, and any planogram or template you already use. The more specific the inputs, the faster we can move.
United States {#united-states}
Address: [Address Line 1], [City, State ZIP]
Phone: [US phone]
Email: [support.us@lumorecare.com]
Business Hours: Mon–Fri, [09:00–18:00 local]
Notes: For US retail or distribution, include state and preferred shipping windows. For press, add outlet, deadline, and asset needs.
Europe {#europe}
Address: [Address Line 1], [City, Country]
Phone: [EU phone]
Email: [support.eu@lumorecare.com]
Business Hours: Mon–Fri, [09:00–18:00 local]
Notes: If you require language-specific packaging or documentation, mention it upfront so we can share the correct file set.
Turkey {#turkey}
Address: [Address Line 1], [City]
Phone: [TR phone]
Email: [support.tr@lumorecare.com]
Business Hours: Mon–Fri, 09:00–18:00 (Europe/Istanbul)
Notes: For store pickups or courier coordination, share neighborhood and time window preferences.
Contact: Orders, Shipping & Returns
For orders placed on our site, you’ll receive tracking and delivery updates automatically. If you need to modify an address before dispatch, message us with the new details and your order number; we’ll confirm feasibility and timing. Returns or replacements are handled case by case with simple steps and clear timelines—photos help us resolve physical issues quickly.
Contact: Accessibility & Languages
We aim for clear, readable communication. If you prefer a specific format (large text emails, phone calls instead of email), tell us. Where possible, we can accommodate regional languages; otherwise, we provide concise English summaries to keep the process moving.
Contact: Data & Privacy
We only ask for information necessary to solve the request and store it according to applicable rules. If you need a copy of your ticket history or want us to delete it after resolution, just ask—good support respects boundaries as much as timelines.
Explore the Collection
If you’re here to learn what we make, browse the Shop for our current lineup: https://lumorecare.com/shop/ — a focused selection guided by the same principles we apply in support: clarity, consistency, and low friction.
Learning & Community
For complementary, real-world perspectives on routines and communication, we recommend Glowi.Today — https://glowi.today — a useful external resource.
Contact Form
Prefer to write? Use our short form and we’ll route it to the right team: [Embed your contact form: Form ID / URL]. You’ll receive a confirmation with a ticket ID and the next step.
Commitment
Contact at Lumoré is a promise: fast, specific, and respectful. We measure response times, log changes, and share updates so you always know what’s happening. If we can do it better, we will—and we’ll tell you what changed and why.