1. Overview
This Shipping & Delivery Policy applies to all orders placed through lumorecare.com. It explains available shipping methods, delivery times, and related terms.
2. Processing Times
- Orders are processed within [X business days] after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- During peak periods (sales, holidays), processing may take longer.
3. Shipping Methods & Regions
We ship worldwide via trusted carriers: [DHL, UPS, FedEx, PTT, local courier].
- United States: Standard shipping [X–X business days], Express shipping [X–X business days].
- European Union / UK: Standard [X–X business days], Express [X–X business days].
- Türkiye: Standard [X–X business days], same-day delivery in select cities.
- Other Countries: Transit times vary; see checkout for estimated delivery.
4. Shipping Costs
- Shipping rates are calculated at checkout based on destination, weight, and method.
- Free shipping thresholds (if any) are displayed on our site.
- Import duties, taxes, and customs fees are the buyer’s responsibility unless otherwise stated.
5. Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Tracking may take 24–48 hours to update after shipment.
6. Customs & Import Duties
- EU/UK/US: You are responsible for any customs duties or import taxes.
- Türkiye: No customs charges for domestic deliveries.
- International customers should check local regulations before ordering.
7. Delivery Issues
If your order is delayed, lost, or damaged in transit:
- Contact us at lumore@lumorecare.com with your order number.
- We will work with the carrier to resolve the issue.
- For damaged deliveries, please send photos within [X days] of receipt.
8. Address Accuracy
Ensure your shipping address is correct at checkout. We are not responsible for non-delivery due to incorrect or incomplete addresses.
9. Contact
Questions about shipping? Email lumore@lumorecare.com.